Terms and conditions

This booking system is provided by Durham County Council, in partnership with Xn Leisure.

By using this system you accept the terms and conditions on this page and agree to abide by them. They should be read in conjunction with our legal information, which together form the terms and conditions of use of this system.

All content, design and branding is copyright to Durham County Council. Database design is copyrighted to XN Leisure. Please contact webadmin@durham.gov.uk if you have any queries about this legal information.

Access to / use of booking system

  • To use this system you must have a valid Thrive card. To renew or replace lost or damaged cards please contact one of our leisure centres.
  • All users will be required to complete the registration process before using this service.
  • You are responsible for maintaining the confidentiality of your password and account details. You are solely responsible for all activities that occur under your password or account with or without your knowledge. If you knowingly provide your login or password information to another party, your use of the site may be suspended temporarily or terminated. You agree to immediately notify csleisuremanagement@durham.gov.uk of any unauthorised use of your account/password or any other breach of security.
  • Durham County Council reserves the right to withdraw access to this system from any person(s) who misuses the scheme or who does not follow the terms and conditions of use.

Making a booking

  • This online system allows Thrive card holders to book classes and activities at all Durham County Council leisure centres.
  • A booking is only effective after full payment has been paid. If your membership includes unlimited use of classes and therefore no payment is required you must still complete the full reservation process to secure your place on the class.
  • All classes available to book online are subject to a minimum age limit. It is your responsibility to check the required age limit for each class prior to booking, available on our fitness classes page.
  • Classes and activities can be booked up to 7 days in advance.
  • Users can only book one place per class.
  • Cards cannot be used on behalf of any other person and memberships are not transferable. The person booked on the class must be the person who attends.
  • A register may be taken prior to each class. If a person is found to be abusing the online system and allowing other users to access classes on their membership this service may be removed and your membership terminated.
  • Durham County Council reserves the right to refuse entry to any class.

Attending classes and cancellations

  • You can cancel your bookings through this online system, but only if they were free of charge. For paid bookings, you may be able to transfer your booking, but we are not able to provide refunds.If you want to cancel a booking for an activity or class you should contact the relevant leisure centre as soon as possible.
  • Customers providing 24 hours notice are able to transfer a booking to an alternative date and time at the same venue or other allowable venue by contacting the leisure centre the booking was made for, by phone or in person. All booking transfers are subject to availability.
  • Failure to provide 24 hours notice will result in the full activity fee being forfeited.
  • Customers who are eligible for free classes as part of their membership must cancel all classes that they are unable to attend, preferably with 24 hours notice. Continued failure to attend classes may result in a charge being added to your account and the advanced booking privilege being removed.
  • Please arrive on time for all classes. In accordance with health and safety, entry may not be permitted after the warm up has commenced.
  • If a class is cancelled due to circumstances beyond our control, customers will be entitled to transfer their booking to an alternative class, day or time at the same or other allowable Leisure Centre.

Website privacy and security

Personal information that you send through this system will be treated as under our privacy notice - Thrive. Further information about Durham County Council's privacy policies are available at http://www.durham.gov.uk/dataprivacy.

Online payments are managed by Civica's integrated payment solution, which is fully PCI DSS compliant and secure.